Legal

Refund Policy

Last updated: 6 October 2026

KraftedMail is paid with prepaid usage credits. You only pay for the research and writing work the Service actually performs, and every charge is itemized in your account statement.

Unused credit: full refund within 14 days

If you ask within 14 days of a purchase, we refund the part of that purchase you have not used. For example, if you bought US$50 of credit and the Service has used US$12 of it, we refund US$38. Credit that has already been consumed by completed work is not refundable, because the AI and research costs behind it have already been incurred.

Free credit — the welcome credit every new account receives and the bonus on larger top-ups — has no cash value and is not refunded. Refunding a purchase also removes, in the same proportion, the bonus that purchase earned.

Charged in error

Duplicate payments, charges you did not authorize, and credit consumed because of a fault in the Service are refunded or credited back in full, at any time.

If we close the Service

If we discontinue KraftedMail, we refund any unused credit balance in full.

How to ask for a refund

Email contato@korvantis.io from the address on your account, with the date of the purchase or the receipt Paddle sent you. We answer within 2 business days.

Payments are processed by Paddle.com, our Merchant of Record. Approved refunds are issued by Paddle to the original payment method, usually within 5 to 10 business days depending on your bank. You can also contact Paddle directly through the link in your receipt. The refunded amount is removed from your credit balance.